Shipping policy
This Shipping Policy is issued by Villa Gather, the operator of Villa Gather.
Effective Date: July 8, 2026
1. Delivery With Confidence
Creating a backyard retreat is a meaningful investment, and we believe the delivery experience should feel just as considered as the products you choose.
At Villa Gather, we're committed to making shipping clear, reliable, and easy to understand. From order processing and tracking to delivery support, our goal is to keep you informed throughout the journey from our partners to your home.
The information below explains our shipping timelines, delivery coverage, tracking process, and what to expect after placing your order.
- Service name: Standard Shipping
- Price: Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI)
- Handling time: 1 to 3 business days
- Transit time: 5 to 8 business days
- Total delivery time: 6 to 11 business days
- Destination: United States
- Coverage: All products unless a product page says otherwise
2. Why Customers Trust Villa Gather
Free Shipping on Most Orders
We offer free standard shipping on most eligible orders within the Continental U.S., excluding Alaska and Hawaii.
Order Tracking Included
Every shipment includes tracking information so you can follow your order once it is on its way.
Dedicated Customer Support
Our team is available to help with shipping and delivery questions before, during, and after your order.
Secure Delivery Process
Orders are shipped through trusted national carriers, with shipments insured against loss or damage.
Clear Delivery Expectations
We provide estimated handling and transit times so you know what to expect throughout the delivery process. If a product requires additional time, that information will be noted on the product page.
3. Shipping Destinations
United States
- We currently ship within the Continental U.S. (the 48 contiguous states and Washington, D.C.). We do not ship to Alaska, Hawaii, or U.S. territories.
- We do not ship to P.O. boxes that cannot accept carrier delivery.
Future Expansion
We plan to add more regions as Villa Gather grows. When additional shipping destinations become available, this policy will be updated.
4. Shipping Costs
- Standard Shipping: Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI)
All applicable shipping costs are shown at checkout. There are no hidden shipping fees from us. Sales tax, if applicable, is calculated and displayed at checkout.
5. Order Handling and Delivery Time
Total estimated delivery time is 6 to 11 business days from the time you place your order. This includes 1 to 3 business days of handling and 5 to 8 business days of carrier transit. Business days are Monday through Friday, excluding holidays.
If an item requires additional processing or delivery time, a notice will be provided on the applicable product page. Product-specific delivery information will override the general timing above.
6. Shipping Methods and Carriers
Orders are shipped through trusted national carriers. Depending on the destination, package size, and shipping requirements, we may use USPS, UPS, FedEx, or similar services.
Shipment Tracking
Every shipment includes tracking. Once your order ships, you will receive an email containing your tracking number and a link to follow its delivery progress.
Shipment Insurance
Shipments are insured against loss or damage. If you experience an issue with your shipment, please contact our team so we can assist you.
7. Order Tracking
Once your order has shipped, you will receive an email with your tracking number and a link that allows you to follow the delivery.
Please allow time for the carrier's tracking system to update after your shipping confirmation is sent.
8. Delivery Issues
We want your delivery experience to be as straightforward as possible. If something doesn't go as expected, our team is here to help.
Delayed or Lost Packages
If your delivery exceeds the estimated 6 to 11 business day window, please email us at support@VillaGather.com or call 512-200-3560.
Marked Delivered but Not Received
If your tracking information shows that your package was delivered but you cannot locate it, please:
- Confirm that the shipping address on your order is correct.
- Check with neighbors, household members, or building management.
- Contact us so our team can assist with a carrier trace.
Damaged Packages
If your order arrives with visible damage:
- Photograph the packaging and the affected item.
- Contact us within 48 hours of delivery at support@VillaGather.com.
We will review the situation and arrange a replacement or refund as appropriate.
9. Missing Items
If an item is missing from your package, please contact us within 7 days of delivery. Include your order number and details about the missing item so our team can assist you.
Once the issue has been reviewed, we will send the missing item or issue a refund as appropriate.
10. Returns and Refunds
We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in their original packaging. Certain items may not be eligible for return.
Please review our complete Return Policy for additional details and any applicable exclusions.
- Return shipping: Customers are responsible for return shipping costs on change-of-mind returns. We cover return shipping for items that arrive defective, damaged, or incorrect.
- Refund timing: Refunds are processed within 14 days after we receive and inspect the returned item and are issued to the original payment method.
11. Address Accuracy
Please review your shipping information carefully before completing checkout. Accurate delivery information helps us provide a smooth and reliable shipping experience.
Villa Gather is not responsible for deliveries made to addresses that were entered incorrectly at checkout.
If a package is returned to us because of an address issue, we will contact you to arrange reshipment and communicate any applicable reshipping fees.
12. We're Here to Help
Whether you're creating a space for wellness, recreation, relaxation, or meaningful time together, we want the process of bringing your Villa Gather purchase home to feel clear and supported.
If you have questions about an order, shipment, or delivery, our team is available through the following channels:
- Email: support@VillaGather.com
- Phone: 512-200-3560
- Address: Villa Gather, 5900 Balcones Dr Suite 100, Austin, TX 78731, United States
- Service hours: Monday to Friday, 9am to 5pm CST
13. Changes to This Policy
We may update this Shipping Policy from time to time. Any changes will take effect when the updated policy is posted on this page.
Thank you for choosing Villa Gather. We're proud to help you create a backyard centered around wellness, recreation, relaxation, and connection.
