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Owned and operated by Villa Gather, our team is ready to help with swim spas, cold plunges, patio sets, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit typically taking 5 to 8 business days. Larger items like swim spas, pergolas, and patio furniture sets may have specific delivery timelines noted on the product page.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time. If you have questions about an existing shipment, send us a message and include your order number.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your backyard, please review our Return Policy page for full details on how to start the process. Our team is happy to walk you through the steps.
Can I exchange an item for a different model or size?
We are happy to help with exchanges on eligible products. Reach out to us with your order number and the item you would like instead, and we will guide you through available options. Please refer to our Return Policy for complete terms.
How do I choose between a swim spa and a cold plunge?
Swim spas are ideal for aquatic fitness, family recreation, and year-round enjoyment with adjustable currents and temperature. Cold plunges are designed specifically for athletic recovery, offering controlled cold water immersion. Our team can help you decide based on your space and goals.
Do your pergolas and patio furniture hold up in different weather conditions?
Our outdoor living products are selected for durability and designed to handle a range of weather conditions. Product pages include details on materials and construction so you can find the right match for your climate and backyard setup.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
We aim to reply to every inquiry within one business day so your project keeps moving.
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Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Free shipping on most orders within the Continental U.S., with no order minimum required.
30-Day Returns
Not the right fit for your backyard? Eligible items can be returned within 30 days per our Return Policy.
